Terms & Conditions
All quotes are valid for 30 days. When ordering from a quote, please reference quote number. Send your
Request for Quote to ORDERS@PACIFICLABEL.COM.
Sample Rolls, Stacks and Sheets, Other Samples:
Samples for stock items are available at no charge for product, however there might be a charge for freight depending on size and weight of samples. Samples of other work are provided as requested by our client. Samples or press proofs will be provided upon request, however a nominal fee will be assessed for set up and running of the samples.
Art Proofs/Sign offs:
All custom printed labels will have an art sign off done prior to printing. If there are any questions, suggested changes, or modifications to the art or quantity ordered, now is the client’s chance to do so. Once art is signed off and a PO is given by the client, the order is input for production.
Custom orders are subject to a +/- 10% variance. Any small package stock orders requested to ship
same day must be received no later than 2:00 pm PST. Submission of orders infers that product has been
tested and accepted in actual end-user environment.
Please confirm the ability to cancel an order with your CSR first. Stock orders ship within 24 hours.
Custom orders will be charged any expense incurred by Pacific Label, if we haven’t begun production. Once production has begun, the client will be charged for the amount of the order that is complete plus a cancellation fee.
Invoicing & Terms:
For invoice discrepancies, contact Pacific Label immediately. Please do not adjust the invoice without prior approval as this will just leave an open balance on your account and could incur late fees. Claims for billing discrepancies or pricing errors must be made within 15 working days
of invoice. Terms: net 15 from invoice date unless prior arrangements have been made for longer terms or payment plans. New customers establishing credit worthiness with Pacific Label might be asked to pay upfront prior to delivery. We accept all major credit and debit cards, checks and
ACH payments, along with several forms of digital payment. Options and instructions are sent with our invoices from our accounting system. Any discounts or credits on the account will be applied to the next invoice. Projects involving hardware or custom solutions will require a deposit ahead of time, which is described within the customer quote and will be invoiced.
All products will ship via our carrier unless otherwise noted on your purchase order.
Returns must be authorized prior to returning the goods. There will be no credit issued without prior
approval. The RA# must be listed on the packing slip or the shipment will be refused. A 20% restocking
fee will apply on stock items. Pacific Label reserves the right to deny credit on returned goods damaged due to improper packaging or poor transportation of the product. No returns on custom product unless there is a quality issue. We take pride in our quality and will stand behind it. If you have any questions about the quality of your products, please contact your Sales Rep.
For and other questions regarding our policies or procedures please contact your Sales Rep. or our contact our office directly.
We appreciate your partnership!